Penjelasan Pelayanan Prima & Contoh Pelayanan Prima Di Hotel (X'PM 2)
Updated: January 17, 2025
Summary
The video discusses the principle of customer service, emphasizing the importance of creating and maintaining relationships through attention and providing service to customers. It highlights the significance of demonstrating a service-oriented attitude through actions before and during interactions with customers. The key takeaway is the focus on satisfying customers to achieve optimal performance for the company, as illustrated by the example of welcoming guests with warm greetings at a hotel.
Prinsip Penerimaan
Prinsip terima adalah cara dalam menciptakan dan mempertahankan hubungan berdasarkan konsep perhatian dan pemberian pelayanan kepada pelanggan dengan fokus pada pelayanan perhatian dan pelayanan imam.
Konsep Perwujudan Sikap Pelayanan
Perwujudan sikap pelayanan yang diberikan adalah melalui konsep tindakan sebagai bentuk pelayanan yang diberikan sebelumnya.
Memberikan Pelayanan Maksimal
Langkah penting adalah memberikan layanan yang memuaskan para pelanggan sehingga perusahaan dapat mencapai performa maksimal.
Selamat Datang di Hotel
Pengantar di hotel dengan sambutan selamat siang dan selamat datang kepada tamu.
FAQ
Q: What is the principle of acceptance in building and maintaining relationships?
A: The principle of acceptance is the way to create and maintain relationships based on the concept of attention and providing services to customers with a focus on attention and service.
Q: How is the attitude of service manifested in the concept of action as a form of service?
A: The attitude of service is manifested through the concept of action as a form of service provided beforehand.
Q: Why is it important to provide satisfactory service to customers?
A: It is important to provide satisfactory service to customers so that the company can achieve maximum performance.
Q: What is an example of providing service at a hotel as mentioned in the text?
A: An example of providing service at a hotel is welcoming guests with a greeting of good afternoon and welcome.
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